Frequently Asked Questions
Everything you need to know about our surveillance solutions and services.
Do your CCTV cameras work during power outages?
Most of our wired systems require a constant power source. However, we offer battery-backed DVRs and solar-powered wireless models that continue to record even if the main electricity grid goes down.
Can I view my camera feed remotely on my smartphone?
Yes, all our IP and Wi-Fi cameras are compatible with our dedicated mobile app. Once connected to your home network, you can view live streams and playback footage from anywhere in the world.
What is the standard shipping time for security equipment?
We process orders within 24 hours. Domestic shipping typically takes 3-5 business days. All high-value electronics are shipped with specialized protective packaging and tracking numbers.
Do you offer professional installation services?
While our systems are designed for 'Plug and Play' DIY setup, we partner with certified technicians nationwide. You can add an installation package at checkout for a professional on-site setup.
What is your return policy for defective electronics?
We offer a 30-day money-back guarantee and a 1-year limited warranty on all hardware. If your camera exhibits a manufacturing defect, we will provide a free replacement or a full refund.
How is my video data stored and secured?
We offer multiple storage options including local SD cards, Network Video Recorders (NVR), and encrypted cloud storage. All remote data transfers use 256-bit AES encryption to ensure your privacy.